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Risk Management and Operational Performance of Hospitality Enterprises – A Case Study in the North Central Region of Vietnam

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Tran Van Hai • Le Van Vien • Hoang Dinh Huong

Abstract

The goal of creating, forming, and developing businesses in general and hotel businesses in particular has the ultimate goal of profit, high and stable profitability is the goal that any business However, due to the specific business line, in addition to the experience factor of the manager, the size and composition of the board of directors, the brand, the location of the hotel or the satisfaction of the customers. customers and employees.

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